Returns & Exchanges Policy

Last Updated: April 2026

At HLE TRENDS LTD, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to help with easy and free returns and exchanges.

1. Company Information

Company Name: HLE TRENDS LTD
Registered Address: 18 Albany Road, Gillingham, United Kingdom, ME7 4HS
Email: payment@hletrends.shop
Phone: +44 7477 196799

2. Return Eligibility

You may request a return or exchange if:

• The request is made within 30 days of receiving your order
• The item is unused, unworn, and in its original condition
• The item is in its original packaging

We reserve the right to refuse returns that do not meet these conditions.

3. Free Returns & Exchanges

• We offer free returns and exchanges on all orders
• No restocking fees will be charged
• Return shipping costs are fully covered by us

4. Return Process

To initiate a return or exchange:

1. Contact us at payment@hletrends.shop within 30 days of delivery
2. Provide your order number and reason for return
3. Our support team will respond within 24 hours with return instructions
4. Ship the item back using the provided instructions

Please do not return items without contacting us first.

5. Exchanges

• Exchanges are available for size, color, or similar product changes
• Replacement items will be shipped once the returned item is received and inspected
• If the requested item is unavailable, we may offer an alternative or refund

6. Refunds

• Refunds will be issued to your original payment method
• Once your return is received and inspected, we will notify you of approval
• Approved refunds are processed within a few business days

Please note that your bank or payment provider may take additional time to post the refund.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of delivery
• Provide photos if possible

We will arrange a replacement or full refund at no additional cost.

8. Non-Returnable Items

The following items may not be eligible for return:

• Items showing signs of wear or use
• Items not in original condition
• Any items returned without prior approval

9. Shipping Information

• Orders are processed within 48 hours
• All orders include free shipping
• Return shipping is also free of charge

10. Customer Support

Our support team is available:

• Monday to Friday: 09:00 – 18:00 (UK time)
• Response time: within 24 hours

Contact us at: payment@hletrends.shop

11. Changes to This Policy

We reserve the right to update or modify this Returns & Exchanges Policy at any time. Changes will be effective immediately upon posting on this page.

12. Contact Us

If you have any questions about returns or exchanges, please contact us:

Email: payment@hletrends.shop
Phone: +44 7477 196799
Address: 18 Albany Road, Gillingham, United Kingdom, ME7 4HS